Shipping policy

Shipping Policy for Tweensinvisifit.com

At Tweens, we aim to provide seamless and timely delivery of your orders. Please read the following shipping policy to understand how we manage the shipping process.

Shipping Timeline

  • Order Processing: All orders are processed and dispatched within 24-48 hours of confirmation. For Cash on Delivery (COD) orders, a confirmation WhatsApp message/call will be sent/made to the customer to verify the order. Orders placed during weekends or public holidays will be processed on the next working day.
  • Delivery Timeframes:
    • North India & Tier 1 Cities: Delivery is expected within 2-3 business days after the order is shipped.
    • South India & Other Locations: Delivery is expected within 5-7 business days after the order is shipped.


Shipping Provider

We partner with Delhivery, Shiprocket and Shadowfax; these are trusted logistics providers that ensure reliable and efficient delivery services. Tracking details will be shared via email/WhatsApp once your order is dispatched.


Order Confirmation

  1. Cash on Delivery (COD) Orders: COD orders are confirmed through a verification message/call to ensure authenticity.
  2. Order Dispatch: A confirmation email or WhatsApp message with tracking details will be sent once the order is dispatched.

 

Exchange & Return Shipping Costs

  • Exchange of Orders: FREE Exchange of orders is permissible till the customer is satisfied with the product and sizing. No service fee applies to genuine and eligible exchange requests. The Exchange request must satisfy the eligible conditions. 
  • When the Order Matches the Customer's Request: Return is not allowed for orders that match the customer's request and are in good condition. In such cases, ONLY FREE Exchange is allowed till customer satisfaction. Smooth customer care support is available for the same. 
  • When the Order is Damaged: In cases of defective or damaged product, FREE EXCHANGE is permissible; cost will be borne by Tweens. This will be done only through Customer care team after verification.


Delivery Restrictions

  • Delivery is available across Pan-India.
  • We do not currently support international shipping.

 

Delays in Shipping

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, courier service delays, or regulatory restrictions may cause delays. In such cases, we will keep you informed about the status of your order.

 

Contact Us

For any shipping-related queries or concerns, feel free to reach out:

  • Email: care@tweens.in
  • WhatsApp: +91 8810405585

 

We thank you for choosing Tweensinvisifit.com and appreciate your trust in our services!