Refund policy
:root{
/* Brand */
--brand-primary:#6F4940;
--brand-secondary:#8E6A61;
--accent:#B88C83;
/* Text & surface */
--text-primary:#2E2A28;
--text-secondary:#6B5F5C;
--surface:#FFFFFF;
--surface-alt:#FBF8F7;
--bg:#F6F1EF;
--border:#E7E0DD;
/* States */
--success:#4CAF50;
--error:#D32F2F;
--chip:#F2EAE7;
--shadow:0 10px 28px rgba(0,0,0,.10);
--radius:18px;
}
/* Base */
.policy-wrap{
max-width:1100px;margin:0 auto;padding:28px 16px 80px;
font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;
color:var(--text-primary);background:
radial-gradient(1200px 400px at 10% -10%, #fff 0%, var(--bg) 60%);
}
.policy-wrap *{box-sizing:border-box}
.muted{color:var(--text-secondary)}
html{scroll-behavior:smooth}
/* Hero */
.hero{
position:relative;border-radius:28px;overflow:hidden;
background:linear-gradient(135deg,#fff 0%, #F3ECEA 35%, #EDE2DF 100%);
border:1px solid var(--border);box-shadow:var(--shadow);
padding:28px 22px 24px;margin:6px 0 18px;
}
.hero h1{
margin:0 0 8px;color:var(--brand-primary);
font-size:clamp(30px,4.5vw,40px);font-weight:800;letter-spacing:.2px
}
.hero p{margin:6px 0 0;color:var(--text-secondary);font-size:clamp(14px,1.7vw,16px)}
.badges{display:flex;flex-wrap:wrap;gap:10px;margin-top:14px}
.chip{
display:inline-flex;gap:8px;align-items:center;
background:var(--chip);padding:8px 12px;border-radius:999px;
border:1px solid var(--border);font-weight:650;color:var(--brand-primary)
}
.chip svg{width:16px;height:16px}
/* Sticky Quick-Nav */
.quicknav{
position:sticky;top:0;z-index:10;margin:16px 0 24px;overflow:auto;white-space:nowrap;
background:rgba(255,255,255,.85);backdrop-filter:blur(8px);
border:1px solid var(--border);border-radius:999px;box-shadow:var(--shadow);
padding:10px 12px
}
.quicknav a{
display:inline-block;margin:0 4px;padding:10px 14px;border-radius:999px;
text-decoration:none;color:var(--brand-primary);font-weight:700;
border:1px dashed var(--border);background:var(--surface);
transition:.2s transform,.2s box-shadow
}
.quicknav a:hover{transform:translateY(-1px);box-shadow:0 8px 18px rgba(0,0,0,.08)}
/* Notice */
.notice{
display:flex;gap:12px;align-items:flex-start;margin:0 0 24px;
padding:16px 18px;border-left:6px solid var(--brand-secondary);
background:var(--surface);border:1px solid var(--border);
border-radius:16px;box-shadow:var(--shadow)
}
.notice .i{flex:0 0 auto;margin-top:2px}
/* Cards & layout */
.card{
position:relative;background:var(--surface);border:1px solid var(--border);
border-radius:var(--radius);box-shadow:var(--shadow);
padding:22px 22px 18px;margin:14px 0;transition:.25s transform,.25s box-shadow
}
.card:hover{transform:translateY(-2px)}
.card h2{
margin:0 0 10px;color:var(--brand-primary);
font-size:clamp(20px,2.5vw,24px);font-weight:800
}
.card h3{margin:16px 0 8px;color:#5A403A;font-size:clamp(18px,2.1vw,20px);font-weight:750}
.grid{display:grid;gap:18px}
@media(min-width:860px){.grid{grid-template-columns:1fr 1fr}}
/* Lists */
.list-check,.list-dot{list-style:none;padding-left:0;margin:10px 0 0}
.list-check li,.list-dot li{position:relative;padding-left:36px;margin:10px 0}
.list-check li::before{
content:"";position:absolute;left:0;top:.35rem;width:22px;height:22px;border-radius:50%;
border:1px solid rgba(76,175,80,.35);
background:conic-gradient(from 180deg at 50% 50%, rgba(76,175,80,.16), rgba(76,175,80,.06));
box-shadow:inset 0 0 0 2px rgba(255,255,255,.9)
}
.list-check li::after{
content:"";position:absolute;left:5px;top:.72rem;width:12px;height:6px;
border-left:2px solid var(--success);border-bottom:2px solid var(--success);transform:rotate(-45deg)
}
.list-dot li::before{
content:"";position:absolute;left:8px;top:.65rem;width:8px;height:8px;border-radius:50%;
background:radial-gradient(circle at 30% 30%, var(--brand-secondary), var(--brand-primary));
box-shadow:0 0 0 3px rgba(184,140,131,.18)
}
/* Steps */
.steps{counter-reset:step;list-style:none;padding-left:0;margin:12px 0 0}
.steps li{
counter-increment:step;border:1px dashed var(--border);border-radius:16px;
padding:16px 16px 16px 64px;position:relative;margin:12px 0;background:var(--surface)
}
.steps li:before{
content:counter(step);position:absolute;left:16px;top:50%;transform:translateY(-50%);
width:34px;height:34px;border-radius:50%;
background:linear-gradient(135deg,#8E6A61,#6F4940);color:#fff;
display:grid;place-items:center;font-weight:800;box-shadow:0 3px 10px rgba(111,73,64,.28)
}
/* Details */
details{border:1px solid var(--border);border-radius:14px;padding:12px 14px;background:var(--surface)}
summary{cursor:pointer;font-weight:750;color:var(--brand-primary);list-style:none}
summary::-webkit-details-marker{display:none}
details[open]{box-shadow:0 10px 22px rgba(0,0,0,.06)}
details p{margin:8px 0 0}
/* Contact */
.contact{
text-align:center;border-radius:22px;padding:24px;
background:linear-gradient(180deg,var(--surface),var(--surface-alt));
border:1px solid var(--border);box-shadow:var(--shadow)
}
.contact a{color:var(--brand-primary);font-weight:750;text-decoration:none}
.contact a:hover{text-decoration:underline}
.divider{height:1px;background:linear-gradient(90deg,transparent,#d6c7c3,transparent);margin:18px 0}
/* Float to top */
.totop{
position:fixed;right:16px;bottom:16px;z-index:12;border:none;border-radius:999px;
padding:12px 14px;background:linear-gradient(135deg,#8E6A61,#6F4940);
color:#fff;box-shadow:0 14px 26px rgba(0,0,0,.25);display:flex;gap:8px;align-items:center;cursor:pointer
}
.totop:hover{transform:translateY(-2px)}
/* Bullet-fix for theme */
.policy-wrap .list-check,.policy-wrap .list-dot{list-style:none!important;padding-left:0!important}
.policy-wrap .list-check li,.policy-wrap .list-dot li{list-style:none!important}
.policy-wrap .list-check li::marker,.policy-wrap .list-dot li::marker{content:""!important}
Return, Refund, Exchange & Cancellation Policy
Your comfort matters. We keep things simple, transparent, and hygiene-first.
7-Day Window QC & Hygiene Secure Refunds
Cancellations Eligibility Non-Returnable Exchange Process Refunds Contact
Heads-up: Start a return or exchange within 7 calendar days of delivery using our portal. All items must pass our hygiene & quality check.
1) Order Cancellations
- Cancel anytime before dispatch from our warehouse.
- Prepaid refunds are initiated within 7 business days of approval.
- Packed or shipped orders cannot be cancelled.
2) Return Eligibility
- Request within 7 days of delivery.
- Items must be unused, unworn, and unwashed.
- Freebie Policy: If your order included a freebie, it must be returned with the main item. Failure to return the freebie will result in a penalty of ₹100 or rejection of the request.
- Original tags, packaging, and inserts must be intact.
3) Non-Returnable
For hygiene, these cannot be returned/exchanged:
- Panties, Shapewear & Lingerie Sets
- Stick-on Bras & Pasties
- Gift Cards / Store Credits
4) Exclusions
- Signs of wear, wash, or removed tags.
- Stains, marks, or odors (perfume/deodorant).
- Failed Quality Checks will be returned at the customer's expense.
5) Exchange Policy
- One exchange per item only.
- Exchange Fee (₹49): This fee is adjusted against the product value.
- Pay Upfront: If (New Item + Fee) > Old Item, you must pay the difference online.
- Refund: If (New Item + Fee) < Old Item, we will refund the remaining balance.
6) How to Start a Return/Exchange
Important: You can now select one or multiple items in a single request. To ensure smooth processing, please note that the items sent must exactly match the quantity selected. We are not liable to refund or exchange any extra items included beyond authorization. Additionally, if your order included a freebie, it must be returned along with the items; otherwise, a penalty of ₹100 will be deducted. Service charges are applied on a per-order basis: a Return Fee of ₹100 or an Exchange Fee of ₹49 will be adjusted. Before requesting an exchange, please verify your fit using our Bra-Size Calculator. By proceeding, you acknowledge these terms.
- Start: Visit our return portal within 7 days.
- Select: Enter Order ID, select one or multiple items, and upload product photos.
- Fees: Return fee (₹100) is deducted from refunds. Exchange fee (₹49) is adjusted; pay any difference upfront or receive a partial refund.
- QC: Quality checks take 24–48 business hours after reaching us.
7) Refunds
- Prepaid refunds: 7 business days from approval (banks may take 3-7 days more).
- Shipping charges are non-refundable unless the item was wrong/defective.
- COD refunds are issued via secure payout links or Gift Card.
Need Help?
WhatsApp/Phone: +91 8810405585
Email: care@tweens.in
Always hygiene-first and customer-first.
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