Exchange & Returns Policy
Your comfort matters. We keep things simple, transparent, and hygiene-first.
1) Order Cancellations
- Cancel Order any time before dispatch from our warehouse.
- Prepaid refunds are initiated within 7 business days of approval.
- Packed or shipped orders cannot be cancelled.
2) Exchange Policy
- Request a FREE Exchange within 7 days of delivery.
- Items must be unused, unworn, and unwashed.
- Original tags, packaging, and inserts must be intact.
- Exchanges are only allowed for items that need a size or colour replacement. Also, in case of a damaged product delivered, the exchange is allowed.
3) Products Not Eligible for Free Exchange & Return
For hygiene purposes, these products are not eligible for Free Exchange:
- Panties, Shapewear & Lingerie Sets
- Stick-on Bras & Pasties
- Gift Cards / Store Credits
- Worn & Washed Bras
4) Exclusions
- Signs of wear, wash, or removed tags.
- Stains, marks, or odors (perfume/deodorant).
- Items that fail Quality Checks will be sent back at the customer's expense.
5) Free Exchange Policy
- Free Size Exchanges until you are satisfied.
- Free Exchange: No service fee applicable to genuine and eligible requests.
- Pay Upfront: If the new item costs more than the old item, you must pay the difference online.
- Price Difference: If the new item costs less than the old item, we will refund the remaining balance to the respective source.
6) How to Start a Free Exchange
Important: You can select one or multiple items, ordered, in a single request. To ensure smooth processing, please note that the items selected must exactly match the items ordered. We are not liable to process a Free Exchange for any extra items included. | Free Exchange carries no service fee for eligible requests. | Any difference in product value will be settled separately. | Before requesting a Free Exchange, please verify your fit using our Bra-Size Calculator. By proceeding, you acknowledge these terms.
- Start: Visit our Free Exchange portal within 7 days of order delivery.
- Select: Enter Order ID, select one or multiple items, and upload clear and good resolution product photos.
- Free Exchange: No service fee applies. If the amount for new products is more, then pay the difference in product value upfront, or receive a refund of the price difference if the new item costs less.
- Quality Check: Quality checks of the product take 24–48 business hours after reaching us.
7) Return of Products
We do not accept returns. Only FREE Exchange of products is permissible under certain circumstances, subject to policy.
(a) For the below-mentioned reasons, an easy Exchange can be initiated by the customer.
- The product is damaged. No return is allowed. The Customer with non-AI photos/videos proof can claim a FREE Exchange of the product.
- Both the product and its shipping package are damaged.
- The product is defective or is not in good condition. This shall be verified by our Customer Care team with real images and videos shared by the customer.
- Product parts or accessories are missing.
- An additional cost of ₹100 is applicable for all return requests till 11th October 2026.
If there's a case of wrong/defective product colour/size delivered, you must initiate the Free Exchange request within 7 calendar days from the date of product delivery.
(b) To ensure easy return & exchange for genuine reasons, as mentioned above, keep the product in its unused, unworn, unwashed, and original condition, along with the original invoice or sale receipt, brand outer box, attached MRP tags, warranty cards, and original accessories in the manufacturer's packaging, wherever applicable, for a successful Return pickup.
Return Requests are subject to the eligibility conditions, exclusions, hygiene requirements, and quality checks stated in this policy.
Need Help?
WhatsApp/Phone: +91 8810405585
Email: care@tweens.in
Always hygiene-first and customer-first.
