Return, Refund & Exchange Policy

Return, Refund & Exchange Policy

Return, Refund, Exchange & Cancellation Policy

Your comfort matters. We keep things simple, transparent, and hygiene-first.

7-Day Window QC & Hygiene Secure Refunds
Heads-up: Start a return or exchange within 7 calendar days of delivery using our portal. All items must pass our hygiene & quality check.

1) Order Cancellations

  • Cancel anytime before dispatch from our warehouse.
  • Prepaid refunds are initiated within 7 business days of approval.
  • Packed or shipped orders cannot be cancelled.

2) Return Eligibility

  • Request within 7 days of delivery.
  • Items must be unused, unworn, and unwashed.
  • Freebie Policy: If your order included a freebie, it must be returned with the main item. Failure to return the freebie will result in a penalty of ₹100 or rejection of the request.
  • Original tags, packaging, and inserts must be intact.

3) Non-Returnable

For hygiene, these cannot be returned/exchanged:

  • Panties, Shapewear & Lingerie Sets
  • Stick-on Bras & Pasties
  • Gift Cards / Store Credits

4) Exclusions

  • Signs of wear, wash, or removed tags.
  • Stains, marks, or odors (perfume/deodorant).
  • Failed Quality Checks will be returned at the customer's expense.

5) Exchange Policy

  • One exchange per item only.
  • Exchange Fee (₹49): This fee is adjusted against the product value.
  • Pay Upfront: If (New Item + Fee) > Old Item, you must pay the difference online.
  • Refund: If (New Item + Fee) < Old Item, we will refund the remaining balance.

6) How to Start a Return/Exchange

Important: You can now select one or multiple items in a single request. To ensure smooth processing, please note that the items sent must exactly match the quantity selected. We are not liable to refund or exchange any extra items included beyond authorization. Additionally, if your order included a freebie, it must be returned along with the items; otherwise, a penalty of ₹100 will be deducted. Service charges are applied on a per-order basis: a Return Fee of ₹100 or an Exchange Fee of ₹49 will be adjusted. Before requesting an exchange, please verify your fit using our Bra-Size Calculator. By proceeding, you acknowledge these terms.

  1. Start: Visit our return portal within 7 days.
  2. Select: Enter Order ID, select one or multiple items, and upload product photos.
  3. Fees: Return fee (₹100) is deducted from refunds. Exchange fee (₹49) is adjusted; pay any difference upfront or receive a partial refund.
  4. QC: Quality checks take 24–48 business hours after reaching us.

7) Refunds

  • Prepaid refunds: 7 business days from approval (banks may take 3-7 days more).
  • COD refunds are issued via secure payout links or Gift Card.

Need Help?

WhatsApp/Phone: +91 8810405585
Email: care@tweens.in

Always hygiene-first and customer-first.